Refund Policy

Effective Date: February 2, 2025

Applies to all services and products sold by Reid Media through https://www.reid-media.com/.

At Reid Media, we pride ourselves on offering thoughtful, customized creative services — which often involve considerable time, strategy, and production efforts. To ensure clarity and protect both your time and ours, the following refund policy outlines terms for all purchases made through our site.

Strategy Sessions

Clients may request a full refund for a Content Strategy Session if canceled at least 24 hours before the scheduled appointment time.
To cancel or reschedule, please contact us by email at kim@reid-media.com or phone at 813.304.3834.

If cancellation occurs within 24 hours, the session is non-refundable. However, clients may reschedule the session up to two times at no additional cost.

Important: Rescheduled strategy sessions must be completed within 10 days (1.5 weeks) of the original cancellation. If the session is not completed within that timeframe, it will be considered forfeited, and no refund will be issued.

Content Creation (Based on Approved Strategy)

Due to the nature of custom content work, all content creation purchases are non-refundable.

Once payment is made, work on your content begins immediately — including research, planning, writing, and/or design based on your approved strategy. Because this time and effort is dedicated exclusively to your brand, no refunds will be provided after purchase.

Social Media Management Content Batches

These packages are created specifically for clients who have already completed a strategy session. They include post creation, copywriting, scheduling, and platform optimization.

Because work begins immediately after your order is placed, all Social Media Management Content Batch purchases are final and non-refundable.

If you have questions about what’s included, we encourage you to reach out before purchasing to ensure the package meets your needs.

Custom Projects or Ongoing Packages

For retainer or custom monthly content agreements, the refund and cancellation policy will be outlined in the signed contract or proposal for that specific agreement. Typically, a minimum notice of 30 days is required for cancellations of ongoing services.

Client Responsibility

It is the client’s responsibility to:

Provide clear, accurate, and timely information needed to begin the project
Respond to communication in a timely manner to avoid project delays
Use rescheduling opportunities within the stated timeframes

Failure to provide necessary input or schedule services within the allowed time may result in forfeiture of service without refund.

Contact Us

If you have any questions about this policy or need support, please don’t hesitate to contact us:

📧 Email: kim@reid-media.com
📞 Phone: 813.304.3834

Thank you for understanding and supporting our creative work. Reid Media is committed to transparency, fairness, and delivering meaningful results for every client.